Griffith University - Integral

Griffith University - improving the student experience for the remarkable people of tomorrow

400% increase in student satisfaction

Enrolment process reduced from days to minutes

Post-grad admission process from fully manual to fully automated

I was impressed with how quickly the Integral team got to really understand our business and the complexities within the University environment. Integral have been true partners with the Project team both in sharing knowledge and growing our internal expertise. We have found Integral very good at finding innovative solutions to technical problems.

Barbara Buckley, Director, Learning and Teaching, Digital Solutions

Then

Griffith University wanted an enrolment process that mirrored their innovative approach to teaching and research. 

Existing processes were overly manual, and there was no online program or course catalogue. 

Delays, call centre overflow, and student dissatisfaction were pain points.

How?

We designed, developed and implemented a new Programs, Courses and Enrolments application and website to provide:

  • a current view of Griffith programs and courses
  • a concise and relevant view of Griffith programs and academic plans
  • a reference source for programs and courses for business staff, academic areas and customers
  • the ability for students to efficiently plan, submit and manage their enrolments online for each semester

Now

Enrolments are now conducted in six periods of two minutes each day, down from several days. Student satisfaction scores hit 92+ after the first enrolment run, with considerable reduction in call centre resources. Scalability and performance have risen dramatically.

The online admissions process for post-grads is now fully automated, and – unique to Griffith – international student acquisition via agents is now a real-time automated process.

Who?

Ranking in the top 2% of universities worldwide, Griffith University believes in the remarkable, and that everyone deserves a chance to make a difference. Removing barriers in the student experience is a key enabler of these beliefs.

Griffith spans six campuses in South East Queensland and all disciplines, with a network of more than 200,000 graduates around the world.

Download Griffith University Student Experience Case Study