Operational risk is inevitable.
Even the most advanced integration and application platforms are impacted by human error, system failure, and technology updates.
At Integral, we address these risks and keep your daily business operations on track through our Managed Services and Support.
Our world-class Managed Service and Support function is responsible for the day-to-day operations and maintenance of numerous complex client environments and applications.
We maximise service availability and reduce the risk associated with maintaining highly-complex systems by providing specialised skills and 24/7 support.
Integral Managed Service and Support can include:
- Development support (integration, middleware, web app, etc.)
- System Administration support (infrastructure, platforms)
- Systems troubleshooting and quality assurances
- Knowledge transfer and training
- Access to Integral’s Continuous Improvement Program (CIP)
- Managed Services for applications and platforms
Our packages cover environment and application maintenance, incident management, service request fulfilment, problem and defect management, performance and event monitoring and ongoing development and enhancements of managed platforms and applications.
All packages are underpinned by client centric account management and Service Level Agreement (SLA) driven services.
